The effectiveness of the solution is determined by two factors: it’s quality and the willingness of people to follow it. Having estimated these factors and multiplying them, we can determine the efficiency factor. Let’s imagine, for example, that you made a qualitative decision – by 10 points on a ten-point scale. However, for some reason, the commitment to this decision is low – 2 points on a ten-point scale. As a result, we get a relatively inefficient solution. Let’s imagine that, by involving others to make a decision, we somewhat reduce its quality, but increase the level of adherence. In this case, the efficiency factor is 56. This means that the solution may not be the best, but it is three times more effective!
Nevertheless, many young managers do not dare to involve subordinates in the decision-making process for fear that by opening the way to someone else’s opinion they will undermine or compromise their own position. Ultimately, as more experience is gained, most managers come to the conclusion that the effectiveness of decisions depends on their quality and commitment, and commitment is achieved through participation in their preparation. Realizing this, managers are more willing to take risks and learn the art of attracting people to participate.
Top management should demonstrate its leadership and commitment to the quality management system by:
- a) Assuming responsibility for the effectiveness of the quality management system;
- b) Ensuring that quality policy and objectives are established within the quality management system and that they are consistent with its context and with the strategic direction of the organization;
- c) Ensuring that the requirements of the quality management system are integrated into the business processes of the organization;
- d) Supporting the application of the process approach and risk-oriented thinking;
- e) Ensuring the availability of resources required for a quality management system;
- f) Dissemination in the organization of the importance of effective quality management and compliance with the requirements of the quality management system;
- g) Ensuring that the quality management system receives its desired results;
- h) Involving, directing and supporting individuals who contribute to the effectiveness of the quality management system;
- i) Supporting relevant officials in demonstrating their leadership in their area of responsibility.